Cancel / Modify your booking

1.    Prepaid rate, not flexible
 

Guarantee Policy
Full amount of stay is payable in advance by credit card at booking time. The credit card used for booking must be presented at reception upon the client's arrival.
Cancellation policy
The amount due is not refundable, even if the booking is cancelled.
 

2.    Guarantee rate, flexible 
 

Guarantee policy
All reservations must be guaranteed with a credit card valid at booking time, unless otherwise specified.
Cancellation policy
No charge for cancellation up to the day prior of arrival, 11:59 PM (local time). After this, the first night including taxes will be charge.
Cancellation must be made in written to the following address: hossegor@joandjoe.com
Modification policy
For all reservations modifications, clients must first cancel the initial reservation before taking a new reservation. For any information on reservation modification and modification fees thank you to contact us by writing to the following address: hossegor@joandjoe.com